Return & Refund Policy

Return Policy

Effective Date: November 6, 2023

At fastcustomidea.com, our commitment is to provide exceptional products and services to our valued customers. We understand that there may be situations where you need to initiate a product return. Please carefully review our Returns Policy to understand the process thoroughly.

Return Eligibility

To be eligible for a return, the following conditions must be met:

• Products must be unused, sealed, and in their original condition.
• Return requests must be made within 7 days of the delivery date.
• Customized or personalized items may be returned if they are received damaged or defective.

Return Procedure

To initiate a return, follow these steps:

1. Please contact our customer support team via Email at fastcustomidea@hotmail.com with your order number and reason for return.
2. Our team will guide you through the return process and issue a Return Merchandise Authorization Number (RMA) if applicable.
3. Pack the item securely with its original packaging and all accessories.
4. Clearly mark the RMA number, if available, on the outside of the package.
5. Ship the items to the designated return address provided by our customer support team.

Return Shipping and Fees

Customers are responsible for return shipping charges unless the item is damaged, defective, or incorrect. In such cases, we will provide a prepaid return shipping label.

Refunds and Processing Time

Upon receiving and inspecting the returned item, we will initiate your refund within 7 business days. Refunds will be issued to the original payment method used. Processing times may vary depending on your payment provider.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact our customer support team immediately. We will expedite the resolution by offering a replacement or a refund, including applicable shipping charges.

Exchanges

Direct exchanges are not currently available. If you wish to exchange an item, initiate a return for the original item and then place a new order on our website.

Cancellation Policy

To cancel your order, please contact our customer support team immediately. If the order has not been processed or shipped, we will do our best to accommodate your request.

Contact Us

If you have any questions or concerns about our return policy or return process, please feel free to contact us via email at: fastcustomidea.com@hotmail.com.